2021 Digital Trends that Will Stick
From travel restrictions to a complete shift in consumer behavior, the past year has reshaped our world. Leaders in 2020 were forced to make hard decisions and significant operational changes, often based on little information and under tight timelines. Initially, accommodations had to be made for remote working and online interactions whenever and wherever possible. Then, when it became clear that the situation wasn't changing soon, business operations had to be reassessed and adjusted. For some, this meant accommodating their current physical environment to be safe and functional. For others, it involved either improving or embracing e-service or e-commerce so they could continue to thrive despite the environment.